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Question

Question

firefox version for laserfiche office integration

asked on August 25, 2016 Show version history

Dear all,

According to a previous case with laserfiche support regard laserfich office integration, they told us

"The add-on for Firefox is a 32-bit dll, so it can only be loaded on 32-bit version of Firefox. You can install 32-bit version of Firefox to see if it works then. There is no link for it, but I did talk to dev for this and this is the response from dev. "

so we knew that the integration is not supported on firefox 64-bit , but this information should be put on the support website and requirement because it's making conflict with our customers.

 

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Replies

replied on September 1, 2016

Hi Maher, 

 

I can confirm that the explanation provided by our support team is correct. I've talked to our User Education team, and we will be editing our release notes to make note of the fact that 64 bit Firefox is currently not supported with our browser plugins (Office Plugin, Web Scanning, Digital Signatures, and the text capture tool in the doc viewer). 

 

We'll look into expanding our support to 64 bit Firefox in a future release. 

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