This seems to be a Microsoft issue but wondering if anyone else has encountered or come up with a good workaround. A third party app (Magnimail) is archiving emails from Exchange server into Laserfiche as .eml files. Opening the email from LF is no problem. Opens up in Outlook. BUT when you forward that email, the "To" field is dropped. This does not happen with .msg format. It also doesn't happen if the email came from Lotus Notes as eml. No option in Magnimail for anything other than eml (customer doesn't want PDF). Customer can't switch to Online mode. One workaround is to open the email, save it to desktop then open and forward - problem is corrected. Not a fun workaround. Any thoughts other than fighting with Microsoft? The 3rd party email archiving vendor won't accept the support request. It happens with other email archive apps too, as well as other doc mgmt solutions.