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Question

Document owner not able to delete protected annotation

asked on August 22, 2016

I have a workflow process creating a Stamp annotation and this annotation is protected.  Under the "Protected" annotation properties it states "Annotation may only be modified by its creator or the document owner".  The creator is the Workflow user, of course, but I am the document owner and yet I cannot delete the annotation.  I am using Web Access to view the document.  Can someone tell me what I might be missing?

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SELECTED ANSWER
replied on August 22, 2016

Never mind...I figured it out.  I was not logged in as myself.  Somehow my Web Access was logged in as the Laserfiche Services user.  Which is even more curious since we have it set to auto-login using the Windows Credentials and I am the one logged into my machine.  I will have to post another question to help with this issue.

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