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Question

Question

Laserfiche Forms 10.1 produced an error on "save to repository" Activity

asked on August 7, 2016 Show version history

Laserfiche Forms 10.1 

 

Trying to save form into repository, all configurations and forms user privileges have been set well, however, Save to Repository activity is suspended described in below error;

 

 

An unexpected error has occurred. [LFF502-UnexpectedError]

Details:
URL: 
Error: UnexpectedError
Date: 8/8/2016 2:08:37 AM (Arabian Standard Time)
HTTP Status Code: 500
Business Process ID: 1
Instance ID: 5
Business Process Name: Complains Form

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]


Inner exception: Laserfiche.RepositoryAccess.MultiStatusException
Message: The file exists [-2147024816]
   at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)
   at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)

 

 

 

I've added timeout for "HtmltoPdf" attribute on RoutingEngineServiceHost.exe.config file, and then restart forms service, however, does not work.

 

<add key="HtmltoPdfTimeout" value="60000"/>

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Replies

replied on August 8, 2016

Did you get this error everytime you save a file to repository, or only on a certain form?

Have you tried retrying the instance? Did it work?

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replied on August 13, 2016

I tried many of forms with different processes , and I am getting the same error.

 

yes indeed, I tried to run the activity from instance but it produces the same error above.

 

 

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replied on August 14, 2016

We need more information since we cannot reproduce the issue easily.

Could you please open a support case on this issue?

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