We just upgrade to the Rio 10 environment and also upgraded our Server. Since we upgraded, a few Windows Account Users are unable to authenticate and receive the Error Code 9010. If the user goes to another work station they are able to login using windows authentication. I have tired regenerating the licenses and recreating the user accounts. Any thoughts on what the problem could be? Below are the error code details. There are two slightly different code details.
Thanks!
Error Code: 9010
Error Message: The user account or password is incorrect. [9010]
------------ Technical Details: ------------
LFSO:
Additional Details:
HRESULT: 0xc0042332 (ProcessResponseHeaders, LFSession.cpp:4754)
(LFSO/9.0.3.777)
LF.exe (9.0.3.798):
Call Stack: (Exception)
CLoginDialog::AttemptLogin
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Call Stack: (Current)
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Additional Details:
Exception: 0x80042332 [9010] (The user login or password is incorrect.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:794)
Call History:
GetOptionString ([Settings]CheckServerVersion)
LFFlushPrivateProfile
GetOptionString ([Settings]LastServer)
CLoginView::LoginHandler
CLoginDialog::LoginToServer
GetOptionString ([NTMWDSettings]AdminNoPassword)
CLoginDialog::AttemptLogin
GetOptionString ([Settings]CheckServerVersion)
Error Code: 9010
Error Message: The user account or password is incorrect. [9010]
------------ Technical Details: ------------
LFSO:
Additional Details:
HRESULT: 0xc0042332 (ProcessResponseHeaders, LFSession.cpp:4754)
(LFSO/9.0.3.777)
LF.exe (9.0.3.798):
Call Stack: (Exception)
CLoginDialog::AttemptLogin
CLoginDialog::LoginToServer
CLoginDialog::LoginToServer
Call Stack: (Current)
CLoginDialog::LoginToServer
CLoginDialog::LoginToServer
Additional Details:
Exception: 0x80042332 [9010] (The user login or password is incorrect.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:794)
Call History:
CLoginDialog::LoginToServer
CLoginDialog::LoginToServer
GetOptionString ([NTMWDSettings]AdminNoPassword)
GetOptionString ([NTMWDSettings]UserName)
GetOptionString ([Settings]UseWindowsAuth)
GetOptionString ([NTMWDSettings]UseWindowsAuth)
CLoginDialog::AttemptLogin
GetOptionString ([Settings]CheckServerVersion)