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Question

Question

How Long Can a User Task Be Assigned to a User before expiring?

asked on August 3, 2016 Show version history

We have a user task with the three following options: Save Work, Approve, and Reject. 

When the users want to update the form without continuing onto the next task, they can select the "Save Work" button and route the instance back to itself.

The users can take up to a month before approving the form onto the next task. 

For example, the user saved the form once it was assigned to them. The task was assigned to that same user for up to 20 days. When the user updated the form, they wanted to save their work instead of approving the form. When the user attempts to save their work a second time after the 20 days waiting period, they are unable to save the form. They must reassign the form to another user and allow that user to finalize the form.

I am receiving an error within the event viewer stating that the form pages expire. Like I said above, this requires the administrator to reassign the task to another user in order for them to move the form onto the next task.

How long can a user task be assigned to a user before expiring? 

Should I set a timer event and automatically reassign the task to itself before it hits the expiration deadline? 

We do not want the "Save Draft" feature, which does allow the users to save their work. However, they don't want to use that feature because the draft cannot be viewed by other users that didn't save the form. 

 

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Replies

replied on August 4, 2016 Show version history

The user task itself would never expire as long as the instance is not deleted. So you should still be able to approve the same task after 20 days.

And for the error you got, did you open the task from inbox page after 20 days? Or did you keep the same page open for 20 days?

Can you post the error you found in the event viewer?

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replied on August 8, 2016

They log into their inbox and attempt to fill out the form. When they save their work and reassign the form back to themselves, the task gets suspended and they do not see the task listed in their inbox. 

The expired page error was not related to this issue. 

I am waiting for the issue to reoccur again this week so I can get the exact error for you.

 

 

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replied on August 3, 2016

What version of Forms is the client using?

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replied on August 3, 2016 Show version history

Version 10.1.0.575

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replied on August 3, 2016

In forms 10 you do not need to have the Save Work button as there is a Save as Draft button that is natively available instead when performing an action on a user task. It is up above where the form is displayed That may solve your issue.

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replied on August 4, 2016

The only problem is that the "Save As Draft" feature does not enable other users to see the user's updates to the form. Once they have approved / submitted the form, the other users will be able to view the form. 

They do not want to utilize that feature. 

 

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replied on August 4, 2016

Could I get a response from Laserfiche of how long a task can be assigned to a user before expiring? 

 

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