Question

Task due date format issue

Forms Version 10

Updated August 8, 2016

asked on August 2, 2016

Hello, Based in Australia we use dd/MM/yyyy so i have gone through the process of regional setting etc to make sure throughout processes this is realised. Yesterday I struck an issue when using the task due date set from the task start date. i.e task start is 02/09/2016 (2nd august 2016) the due date 24 hrs later comes up in the task as due 09/02/2016 (9th Feb 2016) . any thoughts?

thanks

Grant

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SELECTED ANSWER

replied on August 8, 2016

Hello Rui, we updated from 10 to 10.1 and now fixed. Thanks for your assistance

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replied on August 3, 2016

Hi Grant,

You may have checked this already, but I've run into this with browser settings having US English as the default or top option: "Settings - Advanced - Language and input settings" in Chrome, and "Options - Content - Languages" in Firefox.

Cheers,

Mike

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replied on August 5, 2016

Hi Grant,

I tried changing server region and browser display language to English(Australia), and changing routing service configure date/time format to "dd/MM/yyyy", but I can't reproduce the issue. The due date is correct:

Is there any other setting you've made?

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replied on August 5, 2016

Hi Rui, thanks for replying , no we are not getting that outcome , we have lodged a ticket as we have gone through all the settings described , it sets the task at correct date but due date is an issue . I.e task start date is 05/08/2016 if you set due date + 1 it comes up as 09/05/2016? So it interprets 05/08 as 8th may

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replied on August 5, 2016

We checked service accounts/ sql settings

workflow/forms/lf server

all have our region. We set the config file in routing service .

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replied on August 8, 2016

I tried again with updating the region of sql server, but still could not reproduce the issue.

Could you please open a support case on this issue? Thanks.

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SELECTED ANSWER

replied on August 8, 2016

Hello Rui, we updated from 10 to 10.1 and now fixed. Thanks for your assistance

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Task due date format issue

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