Question

Publish Session to QF Server 10 - error: internalservererror when publishing session to server

Quick Fields Version 10

Updated March 1, 2018

asked on July 27, 2016 • Show version history

QF server is on port 8194, Quick Fields has been configured and tested to use the correct URL. Publishing or Opening from the server results in "InternalServerError". This is a VAR Kit installation.

Any ideas why this error shows up? The session seems to get uploaded, but when it is selected for opening, this error also occurs.

Thanks!

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Answer

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replied on July 28, 2016 • Show version history

From the event logs provided in the trace, the short answer is, you are logged in as a local user and that configuration is unsupported. You will need to use a domain account.

The reason local user logins are not supported is because the Quick Fields Server uses the domain to configure user security for who can create/delete sessions/document classes. Since the local users' login is something of the form MACHINE\Username, it will try (and fail) to find the domain MACHINE, which of course does not exist. If you were to look in the Quick Fields administration console under "Users and Groups" it would give a message that "The inherited privileges could not be calculated because there was an error retrieving the user's/group's groups."

Note that local users can still use the "original" Quick Fields application in version 10, but because of this requirement they can't use anything relating to the Quick Fields server. Also it is not required that domain users be used for connections to the Laserfiche server; other Laserfiche users (e.g. repository named users) can still be used here.

SCR 145758 has been filed to include support for local users with Quick Fields Server and will be addressed in a future release.

Edits: minor formatting, forgot to mention the SCR first time around

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Replies

replied on July 28, 2016

Hi Kyle,

Please open a support case for this issue.

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replied on July 28, 2016

A support case has been opened for this issue; this thread will be updated when we have a resolution.

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View 3 previous replies

APPROVED ANSWER SELECTED ANSWER

replied on July 28, 2016 • Show version history

From the event logs provided in the trace, the short answer is, you are logged in as a local user and that configuration is unsupported. You will need to use a domain account.

SCR 145758 has been filed to include support for local users with Quick Fields Server and will be addressed in a future release.

Edits: minor formatting, forgot to mention the SCR first time around

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replied on August 22, 2016

I've got the same issue. Was this SCR implemented?

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replied on August 22, 2016

Hi Chris, unfortunately no, not yet; this was unable to be addressed in time for the Update 1 release.

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replied on August 23, 2016

Thanks for the reply James. Please can this thread be updated when it's included as the product news on the support doesn't update anymore.

Cheers!

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replied on October 20, 2016

I've got the same issue. Any news about this SCR ?

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replied on October 20, 2016

The configuration James described (local user logins with Quick Fields Server) will be supported in Quick Fields 10.1, scheduled for release before the end of this year.

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replied on March 1, 2018 • Show version history

Hi,

I am trying to publish a QF session but i am getting Internal Server error:

Also, I have checked the Users and Groups in Admin console and all users have full rights:

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Publish Session to QF Server 10 - error: internalservererror when publishing session to server

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