[LFF2000-EmailSubmissionFailure]

asked on July 27, 2016

Hello,

I'm trying to fix a forms workflow and am getting stuck at this point in the process. When I validate, I recieve no errors, but when I try to retry and run a suspended form to 'email the staff' It gets stuck here.

Below is my error log.

Error7/27/2016 3:51:14 PM

Unable to send an email. Please contact your system administrator. [LFF2000-EmailSubmissionFailure] Details: URL: Error: EmailSubmissionFailure Date: 7/27/2016 3:51:14 PM (Eastern Standard Time) HTTP Status Code: 400 Instance ID: 196 Business Process Name: New Job # Request Business Process ID: 3 Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: Unable to send an email. Please contact your system administrator. [LFF2000-EmailSubmissionFailure] at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em) at Laserfiche.Forms.Routing.EmailService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus) at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext) Inner exception: System.Net.Mail.SmtpFailedRecipientsException Message: Unable to send to all recipients. at WebCommonCtrls.EmailDeliver.DeliverEmail(EmailMessage em) at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em) Inner exception: System.Net.Mail.SmtpFailedRecipientException Message: Mailbox unavailable. The server response was: 5.7.1 Unable to relay for maryjo.kyle@ggsinc.com

0 0

SELECTED ANSWER

replied on July 27, 2016

Hi Corey,

Are you using an Exchange mail server? There is an error being returned from the SMTP server: "5.7.1 Unable to relay for maryjo.kyle@ggsinc.com" which indicates a failure at authentication on the mail server side, perhaps due to network or domain restrictions.

Verify that the credentials are correct (they validate, so sounds right), then maybe try looking into the solution in this thread from MS TechNet.

1 0

View 3 previous replies

replied on July 28, 2016

Hi James,

Yes we are. I have my IT guys looking at our system now since We have pin pointed the issue....now we just need to fix it.

Thank you for the help!

0 0

replied on March 7, 2017

Hi James,

Got a new update to this error. We are trying to decypher it based off of what I posted before but it looks slightly different. Any help is greatly appreciated!

Error3/7/2017 9:21:42 AM

Unable to send an email. Please contact your system administrator. [LFF2000-EmailSubmissionFailure] Details: URL: Error: EmailSubmissionFailure Date: 3/7/2017 9:21:42 AM (Eastern Standard Time) HTTP Status Code: 400 Instance ID: 329 Business Process Name: New Job # Request Business Process ID: 3 Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: Unable to send an email. Please contact your system administrator. [LFF2000-EmailSubmissionFailure] at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em) at Laserfiche.Forms.Routing.EmailService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus) at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext) Inner exception: System.Net.Mail.SmtpFailedRecipientException Message: Mailbox unavailable. The server response was: 5.7.1 Unable to relay at WebCommonCtrls.EmailDeliver.DeliverEmail(EmailMessage em) at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em)

0 0

replied on March 21, 2023

Hi Corey, Did you ever get this resolved? Currently having the above error message.

0 0

replied on July 18, 2024

We are having this issue now... Any solution?

0 0

replied on July 19, 2024

These are usually an error or configuration problem on the mail server.

Look for the part of the error that looks like this:

"Message: Mailbox unavailable. The server response was: 5.7.1 Unable to relay " - which is saying that the mail server is not allowed to send messages as the user specified in Forms.

What does your error say?

1 0

replied on July 29, 2024

Thank you! You are great!! I sent them a screenshot of your response and they were able to find the issue on the mail server. Sorry for not getting back. IT was several days and weekend before they brought in another tech to look. Thanks again!!

0 0

Question

Question

[LFF2000-EmailSubmissionFailure]

Answer

Replies

Sign in to reply to this post.