Question

Delete folder error -Entry not found (9001)

Laserfiche

Updated April 26, 2019

asked on July 22, 2016

I have an empty folder that I am unable to delete. I have full admin rights.

The folder is empty. It would have been created by workflow with a file in it.

My HR department would have looked at the file and deleted the file. They then normally delete the folder so that it only pops up again if a file needs attention.

Error Code: 9001
Error Message: Entry not found. [9001]

------------ Technical Details: ------------

LFSO:
Call Stack: (Exception)
CLFFolder::get_AutoVersionChildren
Additional Details:
HRESULT: 0xc0042329 (LFSession::ProcessResponse, LFSession.cpp:3887)
(LFSO/9.2.0.313)
LF.exe (9.2.0.343):
Additional Details:
Exception: 0xc0042329 [9001] (Entry not found.) (CMainFrame::OnCmdMsg at MainFrm.cpp:5669)
Call History:
CSelectionProperties::SetSelectedEntries
CSelectionProperties::GetFlags
CSelectionProperties::GetRecordFlags
GetOptionString ([Settings]FavoriteBusinessProcesses)
CAttachedRepository::GetProfileValue
CFolderListCtrl::GetPasteTarget
CFolderListCtrl::GetPasteTarget
CFolderListCtrl::GetSelectedEntries

0 0

Answer

SELECTED ANSWER

replied on October 17, 2016

Laserfiche support has finally worked this one thru. Turned out to be a simple fix.

LF Support is suggested manually deleting the folder using SQL Server Management Studio by running an SQL query.
So we got the ID of the folder and created the following query.

delete from toc where tocid=116522

0 0

replied on April 26, 2019

I would venture to disagree with the assertion that the listed solution is a simple fix. In fact going to the database directly is a potentially dangerous workaround that does not deal with the underlying problem. I have 17,000 empty folders to Purge. I started with the ones that contain the word "New" in the name just to test, so about 1600 folders. After stopping repeatedly, I have now identified 15 with the ENTRY NOT FOUND [9001] error. Extrapolating to the full 17,000 folders, that would mean about 160 stop/starts in the purge process followed by 160 SQL statements in the database to resolve. Please if anyone is aware of why these [9001] error exist or how to resolve the underlying problem please post that information.

0 0

Replies

replied on July 22, 2016

Try refreshing, it's possible the folder is already gone and that's why it says the entry can't be found.

1 0

replied on July 22, 2016

There could be entries in the folder that you cannot see, for example if they are hidden by a security tag or you lack browse/read rights.

1 0

replied on July 22, 2016

Tried refreshing, in fact I restarted the server last night so see if that might be the issue.

There are only two people with rights to this folder one is HR and the other is myself and I have full admin rights. This is a folder that gets created every two weeks if there is an error on someones pay statement.

Whenever the folder gets created the HR department normally deletes it this week we can not.

0 0

replied on August 19, 2016

I have re-indexed the repository and all the volumes.

Still unable to delete this folder.

I have full admin rights any one with ideas?

0 0

replied on August 23, 2016

Please open a support case so we can get the trace logs needed to troubleshoot the issue.

0 0

You are not allowed to follow up in this post.

Question

Question

Delete folder error -Entry not found (9001)

Answer

Replies

Sign in to reply to this post.