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Question

Question

When scanning new document's, the document properties pane still shows previous doc's meta data.

Laserfiche Scanning Version 9
Updated July 21, 2016
asked on July 21, 2016

Hello,

 

I currently have a user on version 9 of LF who is scanning documents into the repository. The issue is that, when they store the document into LF and then move on to scanning the next document, the previous documents meta data is still populated in the document properties pane. Has anyone else seen this issue happen? Another thing to note is that this issue does not happen every time and seems to be limited to a specific user. I have provided screen shots of the document properties pane so that it is clear what I am referring to.

 

Thanks!

Doc Properties Pane.jpg
Doc Properties Pane.jpg (31.88 KB)
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replied on July 21, 2016

I'm not seeing any data in the screenshot above. If you refer to the fact that there is a template set, then that would be controlled by the default scan settings specified under Default Properties as well as the options that control whether scanning remembers its previous configuration when you open it or reverts to a given set (File\Options\Scanned Document).

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replied on July 21, 2016

Hi Miruna,

 

My apologies as I had forgotten to supply a screenshot of the template fields filled out. I unfortunately no longer have the screen shot but to clarify. The user scans the document in, then inputs field data, stores the document, moves on to the next scan and in the fields that are in the screen shot I have provided, there is populated information. In normal circumstances, these fields are automatically cleared out so the user can input new information. Does this help clarify the issue?

 

Thanks!

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replied on July 21, 2016

How sure are we that the scanned document's properties are edited and not the default properties? The default properties would apply to any documents scanned afterwards. It might be easier to ask them if they were editing fields with an orange background (default properties) when this happens or a blue background (scanned document).

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replied on July 21, 2016

Miruna,

 

I will ask them that question. Just for my knowledge, where can I check the default properties are?

 

Thanks!

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replied on July 21, 2016

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