You are viewing limited content. For full access, please sign in.

Question

Question

Getting document checked out

Laserfiche
Updated July 21, 2016
asked on July 21, 2016

Hi,

I am getting the following message when trying to check out a document.

 

Error Code: 6802
Error Message: Could not check out 'Debtors Aged 2016.xlsx'.
The document is checked out by another user. [6802]

------------ Technical Details: ------------

LF.exe (9.2.1.635):
    Call Stack: (Current)
        CFolderListCtrl::OnDocumentCheckOut
    Call History:
          CAttachedRepository::UpdateProfile
         WriteOptionString ([Settings]LockCommentDialogPos)
          SetProfileValue
           CAttachedRepository::AddProfile
            CAttachedRepository::UpdateProfile
         CFolderListCtrl::GetSelectedEntries
          CLFApp::RetrieveOpenDocument
         CheckOutDocument

The document doesnt showed as Checked Out in the browsing pane.

Also nothing under the admin console Activity

 

Any ideas?
We are using LF 9.2.1

0 0

Answer

SELECTED ANSWER
replied on July 21, 2016

Also check the "Document" tab in the properties dialog:

In some cases a document can be checked out internally while appearing to not be checked out. This can happen if a user begins editing a document and the client closes without being able to check it back in. You can have the user re-open the document and save it to undo the checkout.

1 0

Replies

replied on July 21, 2016

Hi Gian,

 

I've seen this error in the past when the document is locked by another user (if they have it open). Do you have any idea who might have the document open?

 

Cheers!

0 0
View 1 previous reply
replied on July 21, 2016

Hi Chris,

I check with the users and nobody has the document opened.

Thanks
Gian

0 0
replied on July 21, 2016

HI Gian,

 

Users.....you believe them? Ha ha. Check under the sessions of the users who might have it open and check they don't have Excel.exe listed in any of the connections. Failing that try re-starting the LF Server Service and try checking the document out again.

 

Cheers!

1 0
SELECTED ANSWER
replied on July 21, 2016

Also check the "Document" tab in the properties dialog:

In some cases a document can be checked out internally while appearing to not be checked out. This can happen if a user begins editing a document and the client closes without being able to check it back in. You can have the user re-open the document and save it to undo the checkout.

1 0
replied on July 21, 2016

Thank you Robert, I checked in there and indeed there is a user in Checked Out By

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...