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Question

Question

No Mobile App in Amazon App Store?

asked on July 19, 2016

I went to put the LF Mobile on my Kindle Fire today and couldn't find it in the Amazon App Store. Are there plans to submit it to that store?

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Replies

replied on July 26, 2016

Looking further into the Amazon store setting, it turned out that if a device doesn't have GPS built-in, Amazon store will consider it as an unsupported device. You can find the supported list down below.

We are finding the workaround about the GPS hardware requirement and will fix and running tests on that. If it turned out to be a quick fix, we'll re-publish a version to include more  devices. Otherwise, we'll have it fixed with version 11.

Thank you for helping notice the issue!

 

Here's the current supported Amazon fire devices:

Supported Amazon Fire Tablet:

  • Kindle Fire HD 8.9 WAN (2012)— KFJWA
  • Kindle Fire HDX WAN (2013)— KFTHWA
  • Kindle Fire HDX 8.9 WAN (2013)— KFAPWA
  • Fire HDX 8.9 WAN (2014)— KFSAWA

Supported Amazon Fire Phone:

  • Fire Phone— SD4930UR

 

Unsupported device:

  • Kindle Fire (2011)— Kindle Fire
  • Kindle Fire (2012)— KFOT
  • Kindle Fire HD (2012)— KFTT
  • Kindle Fire HD 8.9 (2012)— KFJWI
  • Kindle Fire HD (2013)— KFSOWI
  • Kindle Fire HDX (2013)— KFTHWI
  • Kindle Fire HDX 8.9 (2013)— KFAPWI
  • Fire HD 6 (2014)— KFARWI
  • Fire HD 7 (2014)— KFASWI
  • Fire HDX 8.9 (2014)— KFSAWI
  • Fire HD 10 (2015)— KFTBWI
  • Fire HD 8 (2015)— KFMEWI
  • Fire (2015)— KFFOWI


 

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replied on July 19, 2016

It's not in there now. But we can definitely look into it and test the publishing to see if it works in Amazon app store. Most Android app should just work there.

 

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replied on July 19, 2016 Show version history

That would be great if you could.

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replied on July 21, 2016 Show version history

Hi Blake,

It's available in the Amazon app store now. Let me know if you run into any issue.

Thanks.

Julia

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replied on July 26, 2016 Show version history

Still can't find the mobile app on my Kindle through the App Store.

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replied on July 26, 2016

It is there and I can "purchase" it, but it says that is not compatible with Kindle Fire devices.

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replied on July 21, 2016 Show version history

And if you want to use Amazon App store on an Android device to download the app, it is sorta not allowed by Google at the moment. You can find Amazon app store in Google play store any more. You need to download Amazon Underground app (as their new Amazon App Store on Google play) to download mobile app.

More details can be found in this related post.

replied on July 21, 2016

Google removed the Amazon app from their Google Play store. To download the Laserfiche app from Amazon on an Android device other than Kindle, you'll need to download the Amazon Underground app and get it from there.

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