Question

New Workflow Server Not Picking Up Changes in Repository

Workflow Version 10

Updated July 19, 2016

asked on July 18, 2016

Currently working on upgrading our Laserfiche System from version 9.2 to 10.1. We've encountered a few hiccups along the way, but so far so good. The one piece I can't seem to figure out is with Workflow. Scheduled Workflows don't seem to have a problem, it's only Conditional ones.

So I tried creating the simplest Workflow, and figure once I get that working, the rest should fall into place.

These are the rules for initiating the workflow:

==========

Starting Event: Entry Created
Run workflow on the entry that was created

If all of these conditions are true
Repository equals Laserfiche10

==========

If this is true, then it send me an email. Currently have the rules running off the Admin user as a "catch-all". Our current production environment has a WF user normally. The Repository name is Laserfiche10.

When I look at the "Live Event Viewer", I can see the entry as I create it. But nothing shows up in the Subscriber Tracer.

I've removed and re-added the subscriber. I've checked the Event Logs (confirmed that the service is Licensed succesfully) and I don't see any errors there. No errors in the Designer or WF Admin Console, nor any results from the Designer Quick Search ("last 15 minutes").

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SELECTED ANSWER

replied on July 18, 2016 • Show version history

There isn't a Repository Tab in the Subscriber Trace.

----

I have removed the Subscriber from the list, and refreshed. Now when I open up the Subscriber Trace Log, a repository shows up.

This appears to have fixed the issue.

Thanks!

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Replies

replied on July 18, 2016

So this is a second Workflow Server you're trying to connect to the same "Laserfiche 10" repository? Did you add the repository under "monitored repositories" in the configuration utility?

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replied on July 18, 2016

Hi Miruna,

No, this is a separate server and repository (QA environment). Yes, I have added the respository under "monitored repositories" in the config utility.

Does it matter which user I do that with, as the config utility did tell me I didn't have the access when I attempted to add it using the Service Account we setup for Laserfiche.

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replied on July 18, 2016

We're talking about this dialog, right?

Yes, the user matters. It needs to be a Laserfiche user (not a service account) with the Manage Trustees privilege as it is configuring the built-in WFuser$ account that will be used by the WF Subscriber. So, "admin" or a similar account.

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replied on July 18, 2016

Correct. I think we did try the admin credentials at one point, but still didn't get it to work. I've now re-confirmed that. I removed the reference, and re-added it using the Admin credentials.

Confirmed that I still get an event in the "Live Event Viewer", but nothing in the Subscriber Tracer.

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replied on July 18, 2016

What does the repository tab look like in the Subscriber Trace?

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SELECTED ANSWER

replied on July 18, 2016 • Show version history

There isn't a Repository Tab in the Subscriber Trace.

----

I have removed the Subscriber from the list, and refreshed. Now when I open up the Subscriber Trace Log, a repository shows up.

This appears to have fixed the issue.

Thanks!

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New Workflow Server Not Picking Up Changes in Repository

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