Question

Office integration has not been installed correctly

Integrations Laserfiche

Updated February 22, 2017

asked on July 13, 2016

My client is having trouble checking out documents using web access and the desktop client. When they try in web access, they get the error shown in the first picture. When they try in the client, they can check out, but when they try and check in they get the error shown in the second picture. We have tried a repair and reinstall but that doesn’t seem to fix it.

They are on version 10.1.0 of the client, webaccess, and office integration.

checkout.jpg (60.61 KB)

| Download

checkinclient.jpg (144.32 KB)

| Download

1 0

Answer

APPROVED ANSWER

replied on February 22, 2017

In Sierras' case, the fix involved enabling Excel Add-in from options.
https://support.microsoft.com/en-us/kb/2733070

If your issue appears to be different, please open a new case with Support.

0 0

Replies

replied on July 14, 2016

Please open a case with Support

0 0

replied on August 23, 2016

Please advise on any update to this case if possible.

0 0

replied on August 23, 2016

Please open a case with Support Sierra.

0 0

replied on February 22, 2017

Has there been any resolution to the issue as a client of ours is having similar issues?

Regards
Lance

0 0

APPROVED ANSWER

replied on February 22, 2017

In Sierras' case, the fix involved enabling Excel Add-in from options.
https://support.microsoft.com/en-us/kb/2733070

If your issue appears to be different, please open a new case with Support.

0 0

You are not allowed to follow up in this post.

Question

Question

Office integration has not been installed correctly

Answer

Replies

Sign in to reply to this post.