Hello All,

I am experiencing an issue where a user is no longer able to succesfully scan into Laserfiche Client. No changes or upgrades have been made on the machine. I have tested to see if the issue follows the user to another machine, which it does. The issues have arisen are:

1.)  Now when the user scans, it is including blank pages.  This is despite having settings to remove them.

2.)  The user also is missing her default folder name for where to save it.  

3.)  It asks her to log into the repository each time she tries to save it.

Is there anything known that may have caused these three issues to essentially appear abruptly although no changes have been made to the user that we know of?

Thanks!