Question

how to add approvers comments in the body of email

Forms

Updated January 6, 2017

asked on July 6, 2016 • Show version history

I have a scenario where a form is submitted for IT approval, it is assigned to IT Manager to approve or reject . If the manager rejects by adding some comments. I want to add those comments in the email and send to initiator, for them to know why their request has been rejected. How can i do this.

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Answer

SELECTED ANSWER

replied on July 6, 2016 • Show version history

There are 2 ways to do this.

First you could use forms email task to send an email to initiator and add comments. Click on the arrow at the left to use variables.

Or you could invoke a workflow and using retrieve business process variables, get the value of comments and send an email.

I would prefer forms email task as it has everything you need.

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Replies

replied on January 5, 2017

Cynthia,

using variable has worked for me. this is how i set it up.

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replied on January 6, 2017

That's how I did it too, but the comments aren't showing up. :( Perhaps it just doesn't like me right now...

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replied on January 6, 2017

Actually, as it would seem, I didn't quite do that the same way. I verified my work, and your way was slightly different. Not only that, it worked! Thank you so much!

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replied on July 6, 2016

Thank you.

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replied on January 5, 2017

I just recently came across this same issue....and the suggestion to just use the variables did not work.

Little background on my issue....it is a time ticket submission for a construction company, and it has been a ton of work. When our guys submit time, it has to go to the supervisor for approval before it gets to the payroll department. Right now, all that happens is the supervisor accepts and it continues to payroll, or they reject and the initiator gets an email saying "your hours have been rejected, please contact your supervisor for more information." We would like to change this so that the supervisor can leave comments, and those comments go to the initiator. I tried to add the variable to make that happen, but the comments are still not showing up. Now, the form shows up as in my process modeler as read only when it gets to the supervisor (we don't want them to change anything in the submitted form) but you can still type in the comments section. Then, when you hit reject, the comments do not show up in the email.

If I haven't lost you, I'd love some insight as to what I might be missing or doing wrong.

Thank you!

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how to add approvers comments in the body of email

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