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Question

Question

odd characters after PDF drag and drop.

asked on July 5, 2016

having some issues dragging and dropping PDFs into laserfiche. this only happens with certain PDFs so it's not all of them. Some of them, after being dragged in, come up with odd characters or things missing on the documents. also, some of them will only bring in the header but not the rest of the page. has anyone ever seen this before? odd thing is, when using snapshot, these issues are not encountered and it works fine.  

snapshot.PNG
snapshot.PNG (52.11 KB)
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Answer

SELECTED ANSWER
replied on July 5, 2016

I am pretty sure this is fixed in 10.1 Update 1.

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replied on July 5, 2016

Robert,

Update 1 did fix the issue.

Thanks!

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Replies

replied on July 5, 2016

Please open a case with Laserfiche Support and provide a copy of the PDF as well as the exact version of Laserfiche being used.

However, if possible, please upgrade to Laserfiche 10.1 Update 1 as there have been general improvements to page generation from PDFs.

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