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Question

Question

Adding Domain Accounts.

asked on June 27, 2016 Show version history

I have a customer that is using Rio 10.1 with a Directory Server. The customer is complaining that when she trys to add a domain account to a group within the Laserfiche Admin Console she gets this "Select User or Group" box that lets her search for the user she needs within her directory. The second screenshot is what Windows provides if you try to add people anywhere else other than directly to a group within Laserfiche Rio 10.1 .

 

The first issue the customer is having is that the 2nd option does not always resolve correctly to the person she is trying to add. 

The second issue is that even when she is able to resolve the name to the correct person, the application picks the DC=KVC as the domain. This is incorrect. The windows application (second screenshot) resolves to the correct domain which is KVCKC. 

How can I make the windows method of adding someone pop up instead of the Laserfiche built option?

 

Thanks.

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Replies

replied on July 21, 2016

Is there a way to adjust this?

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replied on August 3, 2016 Show version history

Hi Brian,

I'm looking into reports about the UI aspect. Can you confirm that if you manually enter KVCKC\username into the box, there is no error, and the user does successfully behave as a member of the group?

Update: The reason for the separate dialog was to handle linking "global Laserfiche users" in LFDS (the username@lfds users) since using the normal Windows dialog would not be able to capture them. If you try to change the "From this location" field and expand the tree node for the KVC domain, at the bottom of the sublist you should be able to see and select the trusted domains to search by display name.

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