Andrew, why a new Repository User account vs. a Directory User account?  The user needs to authenticate to our network via mobile and a Repository User will not allow for that.  I tried logging into LF Mobile App using a Repository User account I currently have, and it returned a login error.

So I'm a little confused as to how to proceed outside the creation of the Support case.  Please advise, thanks.

Michelle,

My apologies, i was unaware that your set-up only allows directory users, so i was just under the impression that using a repository user as a test user would do. In any case, would you be able to open a case with support? there are a few things i would like to look into that may not be appropriate for a public environment to troubleshoot.

In regards to your question, reason why i said repository user, was because it was the easier alternative to test if this applies to all users, or old users. I also wanted to check if this would apply to new users with no custom configuration. This would help me narrow down the issue a bit. 

So my next step would be to ask if you could remove a Directory User account, that has access into the repository, and recreate it and remove any kind of custom configurations(if any/applicable) such as groups rights, etc and see if the issue persists.

But moving forward, as mentioned, as i am now investigating into this issue, please open a support case with our Support Team and we can work more in detail from there, providing any questions, or testing results there.

Afterwards, once the issue is resolved, I will update this thread, with the reason for the issue seen, or a workaround, etc so future users whom may encounter your exact issue would be aware of the resolution or issue if one were to arise.