Error Message: Log in failed because the number of sessions has reached the licensed limit, or the user account has reached its session limit, or no named user license has been allocated to the user account. [9030]
I have a named Laserfiche Administrator user that cannot connect to the Laserfiche client. I have logged in with this user without issue in the past, but we recently updated to LF10 and this is the first time attempting to log in with this user since then. This user does not have an open session (verified by admin console) and they have a full license in LFDS. I am able to log in successfully with a different named user who has the same access and license.
Here is the full error:
Error Code: 9030 Error Message: Log in failed because the number of sessions has reached the licensed limit, or the user account has reached its session limit, or no named user license has been allocated to the user account. [9030] ------------ Technical Details: ------------ LFSO: Call Stack: (Exception) ProcessResponseHeaders InternalDoLogin LFSession::Login CLFConnection::Create Additional Details: HRESULT: 0xc0042346 (ProcessResponseHeaders, LFSession.cpp:4876) (LFSO/10.0.0.865) LF.exe (10.0.0.994): Call Stack: (Exception) CLoginDialog::AttemptLogin CLoginDialog::LoginToServer CFolderTreeView::EnsureValidDatabase Call Stack: (Current) CLoginDialog::LoginToServer CFolderTreeView::EnsureValidDatabase Additional Details: Exception: 0x80042346 [9030] (Log in failed because the number of sessions has reached the licensed limit, or the user account has reached its session limit, or no named user license has been allocated to the user account.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:796) Call History: CLFClientAutomation::ExecuteAutomationCommand (GetWindows) CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo) CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo) CLFClientAutomation::ExecuteAutomationCommand (GetWindows) CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo) CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo) CLFClientAutomation::ExecuteAutomationCommand (GetWindows) CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo)