Currently the client Is using Office 2013 Home and Business which has all the latest service packs and updates. Laserfiche version is 9.2.1.
The Word add-in is the only one experiencing the issue; it does work for Excel and Outlook.
The paths are
I’ve also verified there isn’t an equivalent key per this article:
The key listed in the article doesn’t exist.
In addition, I checked the keys under HKCU\Software\Microsoft\Office\15.0\Word\Resiliency\Disabled Items. See Key 3 attached image for reference. The two keys that are in there point to a softscan add-in that has been disabled, and one other legacy add-in that I’m not sure about, but I believe neither of those have any reference to the Laserfiche add-in.
I don’t think it’s a user issue as it occurs on both the domain administrator account as well as the user’s account.
I did not make any changes to any registry keys thus far as they already had 3 for the LoadBehavior DWORD. See attached Images for Key 1 and Key 2. I’ve only verified they are set as per LF instructions.
When I ran the repair utility on the Laserfiche application, the Office Integration does appear and it says successful after the repair and prompts for reboot. I reboot the workstation, but the add-in does not load in Word only.
Its status shows as “Unloaded” in the add-in. When you check the box for Word2013, its status is “loaded” and the add-in appears in the ribbon bar, but upon closing word and reopening, the add-in disappears from the ribbon bar and goes back to “unloaded” state.
In outlook and excel, the status shows as “Load at Startup” and works flawlessly.