replied on January 20, 2016
sorry it's taken a while.
Adobe (this is dependent upon the version of Adobe you are running)- go into the preferences and click on the Category: Signatures. Go to the section titled Digital Signature - click on More. Make sure that the Topaz.GemSignPlus (or what version of Topaz Signature Pad you have) is in the drop down box titled: Default Signing Method. Now go back out to the Category: Signatures and select Verification and click on More. Make sure that the Ignore document validation is Unchecked and always use the default method is set to Topaz.GemSignPlus.
Now in Adobe 11 you go to the Security (Enhanced) and uncheck the 'Enable Protected Mode At Startup'. Rename files in the C:\Program Files (86)\Adobe\Reader 11.0\Reader\Services DEXEchosign.spi and DEXShare.spi to *.bak This will remove the Fill and Sign and Tools Tab on the screen.
Now you need to configure your processes in LF. Go to the Tools - Options - New Documents - Name Conflicts. Click to Always Prompt. We do this because we have had issues of our electronic documents not updating. If they don't see this screen then they know that it did not update the electronic document (which in turn means they had to reset their options). Next go to View - Open With and select the Open PDF files by default using - The associated application.
This is all we had to do to get the documents to move through the system using workflow. We've been doing this in our court system for about 6 months and it works great. Hope this helps.
As a side note, we are now using these same PDFs to import them in from an FTP site that our attorney's have submitted for court and they go straight into Laserfiche. Workflow picks them up and moves them through the system just as if they were created internally. Signatures work great.