9.2.1 SP1 Admin Console installer broken

asked on August 7, 2015 • Show version history

Can you have someone look at the SP1 installer - in particular the installer for the Admin console? On a 64-bit machine it's installing LFAdmin.dll in the Program Files (x86)/Laserfiche/Client/Admin directory and resetting all Admin console shortcuts to point there. The only file in that directory is LFadmin.dll, so needless to say, the shortcuts are all broken and so is the admin console after the update. You'll see a "Error loading LFSO92.dll" message if you go to the Program Files/Laserfiche/Client/Admin directory and launch the msc from there.

The Client update to SP1 is working properly - so far it looks like it's just the admin portion that's not detecting it's installing on a 64-bit machine.

Geoff

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replied on August 7, 2015

Hi Geoffrey,

We double-checked this internally and it seems to work in the base case so there might be something else going on. The best approach would be to get a support case on this so we can look over the install logs. Thanks!

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replied on August 7, 2015 • Show version history

Thanks Justin,

I've sent info to my VAR (they weren't able to repro it either) so hopefully they already have a case open with you. I tried it on two different Windows 7 64-bit machines, one physical, one virtual, and get the same result on both.

Update: Just ran the installer with logging enabled. Very odd. All of the component logs except the admin install are verbose and the log files are 2-5 megs. The admin install log file is only 4K and contains almost no detail:

MSI (s) (08:3C) [15:42:35:645]: User policy value 'DisableRollback' is 0
MSI (s) (08:3C) [15:42:35:645]: Machine policy value 'DisableRollback' is 0
MSI (s) (08:3C) [15:42:35:645]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (08:3C) [15:42:35:646]: MSCOREE not loaded loading copy from system32
MSI (s) (08:3C) [15:42:35:856]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:858]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:883]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:885]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:907]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:909]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:925]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:927]: Note: 1: 2318 2:
MSI (s) (08:3C) [15:42:35:945]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (08:3C) [15:42:35:946]: Post-install cleanup: removing installer file 'C:\Windows\Installer\525639a6.msp'
MSI (s) (08:3C) [15:42:35:946]: Post-install cleanup: removing installer file 'C:\Windows\Installer\525639c1.msp'
MSI (s) (08:3C) [15:42:35:946]: Post-install cleanup: removing installer file 'C:\Windows\Installer\525639cd.msp'
MSI (s) (08:3C) [15:42:35:946]: Post-install cleanup: removing installer file 'C:\Windows\Installer\525639d9.msp'
MSI (s) (08:3C) [15:42:35:947]: Restoring environment variables
MSI (s) (08:3C) [15:42:35:949]: Destroying RemoteAPI object.
MSI (s) (08:8C) [15:42:35:949]: Custom Action Manager thread ending.
MSI (s) (08:3C) [15:42:35:949]: No System Restore sequence number for this installation.
=== Verbose logging started: 8/7/2015 15:42:35 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Temp\Laserfiche921635_SP1_20150804.exe ===
MSI (c) (24:08) [15:42:35:951]: Cloaking enabled.
MSI (c) (24:08) [15:42:35:951]: Attempting to enable all disabled privileges before calling Install on Server
=== Verbose logging stopped: 8/7/2015 15:42:35 ===

Very odd. I've sent all the logs to my VAR.

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9.2.1 SP1 Admin Console installer broken

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