Question

the given key was not present in the dictionary error

Mobile Security

Updated June 30, 2015

asked on March 24, 2015 • Show version history

when i try to open the metadata field in the document i get this error "the given key was not present in the dictionary" , and i tried to find why i got this error and i found out that if there is one list field getting information from external table and i applied a security to hide this field from the user i got this error .

but for other users that has access to that field works fine and no error appears

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Answer

APPROVED ANSWER

replied on June 30, 2015

An updated version of the Laserfiche Mobile app for Android is available. Please see KB 1013660 for more details.

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Replies

replied on March 24, 2015

What is the version of LF server and client that you are using?

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replied on March 24, 2015

Also, would you let us know of the mobile server version and app version and mobile's OS?

Thanks.

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replied on March 24, 2015 • Show version history

Thanks for reporting this issue. We were able to recreate it using the latest versions of Laserfiche (LFS 9.2.1, Mobile Server 9.2.1, iOS app 9.2.1, Android app 9.2.2). We'll update the thread when more information is available.

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replied on March 24, 2015

we have laserfiche rio 9.2

and this error happening with IOS and android app (latest updated version from store).

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replied on April 6, 2015

We are also getting this error message in the DCC Administrator when we select Machines. Then it does not display any of the workers, even though the jobs are still running successfully. This is 9.1 Rio, and the error occurs as a normal user and as a system administrator.

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replied on April 6, 2015

Bill,

Please start a new thread or perhaps open a support case for the matter. While the error message may be the same, the application being used and the context in which the error occurs does not match up with what the OP described.

Regards

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replied on June 26, 2015

Any update on this error?

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replied on June 26, 2015

Not at the moment. We'll update this thread when a new version of the mobile app that contains this fix is available.

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APPROVED ANSWER

replied on June 30, 2015

An updated version of the Laserfiche Mobile app for Android is available. Please see KB 1013660 for more details.

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the given key was not present in the dictionary error

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