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Question

Question

Error 1316: The specified account already exists when installing LF 9.2

asked on January 17, 2015

I am trying to install LF Client 9.2 over the top of LF 9.0.x. During the installation routine, I get the error message:

 

"Error 1316. The specified account already exists."

 

My only option is to click an OK button. When I click that button, I receive a follow up error message:

 

"Installation failed. The installation will be rolled back in the background."

 

I have tried uninstall LF 9.0, rebooting the machine, and reinstalling LF Client 9.2 and get the same error every time. I have tried installing just the client, the client with Admin Console, the CLient with Snapshot, Scanning and every other possible combination - all of these produce the same error. Any suggestions on how I might resolve this? Thanks!

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Replies

replied on January 17, 2015

This error generally indicates that something related to installation states in general is in flux. I'd suggest try running the Microsoft installation cleanup utility: http://support.microsoft.com/mats/program_install_and_uninstall/en and see if that helps. If not, you'll want to talk to your reseller about opening a support case. 

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replied on January 18, 2015

Hi Justin. Thanks for your input. I ended up uninstalling LF manually (deleting application files, Common Files, AppData files, etc and removing all related registry keys). I then rebooted the machine and tried the LF 9.2 install routine again. That took care of the issue. LF 9.2 is now up and running with all of the components (scanning, Admin Console, Snapshot, PhotoDocs, etc.). We're good to go. Thanks again for the response.

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