Question

Import Agent - imports PDF but not TIFF

Import Agent

Updated October 15, 2014

asked on October 13, 2014

Just Installed Import agent 9.0, (LF 9.1)

I am scanning Tiff's to a shared folder but get error, if I drag a PDF in to the share IA moves to correct folder in Laserfiche but when I drag a Tiff I get an the following - IAError

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Answer

SELECTED ANSWER

replied on October 14, 2014

Change it to your windows account then restart the service and test it again. I am assuming you are local admin of course.

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Replies

replied on October 13, 2014

Go to Import Agent and set the Import Agent logging level to "high" then try the import again?

Are the PDFs that you are importing in the same location as the Tiffs?

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replied on October 13, 2014

I have set logging level to high and tried again with the same result

Yes the PDFs are coming in from the same folder that I am attempting to import the Tiffs

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replied on October 13, 2014

After setting the logging level to "High" and reproducing the issue, open the Application log and get the text of the message shown there for Import Agent. What does that say?

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replied on October 13, 2014

I realize that this might be stating the obvious, but have you made sure that tif is checked as a valid import file type?

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replied on October 14, 2014

There was an error executing the profile Conveyancing while importing the file "SKM_C364e14100920270.tif". (The file exists. )

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replied on October 14, 2014

If you use one of the LFSample tifs in the Client folder, does it work?

What is the path to the folder where you have the tif that Import agent uses?

What account does the Import Agent Service use?

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replied on October 14, 2014

Hi Greg!

Hope all is well down there!

I've seen this error before.

Have you re-started the machine since you installed IA?

IA requires a re-start after install otherwise sometimes you can get this error.

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replied on October 14, 2014

If you use one of the LFSample tifs in the Client folder, does it work?

What is the path to the folder where you have the tif that Import agent uses?

C:\MainData\Conveyancing

What account does the Import Agent Service use?

? How do I find this

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replied on October 14, 2014

Open windows services. At a command prompt > run services.msc.

Look for the Import Agent Service. Right click > properties > Log On tab.

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replied on October 14, 2014

Hi Chris

Have not re-started server since the install, will do it shortly

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replied on October 14, 2014

Re started server but still have the error with Tiff, PDF is still working

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View 2 previous replies

replied on October 14, 2014

Do you have the answer to the question I had earlier as to what account the service uses?

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replied on October 14, 2014

The local system account

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SELECTED ANSWER

replied on October 14, 2014

Change it to your windows account then restart the service and test it again. I am assuming you are local admin of course.

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replied on October 15, 2014

Thanks for all your help - All working correctly

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replied on October 15, 2014 • Show version history

Glad it works Greg.

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Thanks!

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Import Agent - imports PDF but not TIFF

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