Question

Unable to display the electronic file type for this document

Laserfiche Version 8

Updated March 21

asked on September 26, 2014 • Show version history

Hi all, recently one of our users got a "Unable to display the electronic file type for this document. " error. No settings in LF have changed and I looked around and it seems to be an Adobe PDF issue. I have reinstalled it but to no avail, does anyone know anything about this issue or what the correct PDF settings might be?

Thank you!

1 0

Replies

replied on September 30, 2015

My client had the same issue. I believe our customer was recently upgraded to a new version of Acrobat Reader (Document Cloud). The install might have put the Acrobat PDF Reader add-on into a bad state. After reading this post, I went into Control Panel > Internet Options > Programs > Manage Add-ons. I disabled, then enabled the Acrobat PDF Reader add-on. Went back into LF Client and opened up a pdf in the LF Document Viewer / Electronic File Pane. Worked. Thanks.

3 0

View 2 previous replies

replied on November 12, 2015

This worked for me too. Thanks!

0 0

replied on February 22, 2016

It seems we too, are also experiencing this issue but almost on a *daily* basis. (I'm having to go in and "disable/enable" the Adobe PDF Reader add-on.)

Is this something that the Dev. Team is currently working on? Or is the focal point on Adobe right now?

0 0

replied on February 23, 2016

We only occasionally experience that issue. Have you tried uninstalling Adobe Reader DC of the machine, then restart perhaps do a CCleaner for remaining files, then install again and disable the add-on?

Is the add-on getting re-enabled randomly?

0 0

replied on April 8, 2021

With IE end of life support ending soon, one of our customers would like to move away from using the Adobe Plug-in in IE. But when disabling the Adobe Plug-in in IE it seems to break the document viewer even if Adobe Reader is installed and set as the default reader.

Has anyone found a way to have the Adobe Plug-in disabled while having their document viewer work in LF?

0 0

replied on April 9, 2021

Gilberto, would they be comfortable moving from the desktop client over to Web Access? That can display PDF files natively, along with Office documents like Word.

1 0

replied on September 26, 2014

Fixed! Here is how:

Go to your LF, and navigate to Tools/Options.../View/Open With

No make sure that the answer to "Open PDF files by default using:"

is either "the laserfiche document viewer" or "the associated application"-"open files in a read-only state"

The second option might mess with ability to edit pdfs.

1 0

replied on October 22, 2014

This will work but is does not correct the Internal Laserview Viewer.

0 0

replied on July 28, 2015

Has there been a real answer to this? My customer is still having the issue randomly with the PDF Error message.

1 0

replied on July 28, 2015

There is an Internet Explorer add-on that causes this sometimes. That is how I fixed it the last time I had trouble with another user about few weeks ago.

Click on the gear (top right)

Internet Options

Programs tab

Manage add-ons button

Switch the "Show" (in the left pane) to "All add-ons"

-------

On my user's profile I had found 2 Adobe add-ons and enabled and disabled one and another to get to the one that was working.

IMPORTANT: you can sometimes find "Adobe PDF Reader" add-on in "Run without permission" but it would be missing out of "All add-ons". Disabling and then enabling will fix the issue too.

0 0

replied on January 22, 2015

Agreed, just setting up a NEW install - added a few test PDFs and the LF 9.2 Client cannot open, if I change to use default app, this opens in Adobe Reader - but cannot annotate. How do I get this to open correctly in the LF Client.

0 0

replied on January 23, 2015

Laserfiche does not allow direct editing of PDFs in the original PDF form. You can run the generate pages function on them to create corresponding TIFF images, and then open those up in the document viewer and annotate them. You can tell if images are present by checking the 'pages' column in the client folder browser. It will be the same document, in that case, it will just allow you to work with the image files.

1 0

replied on March 30, 2016

Hello,

I have a client that is experiencing this issue on multiple computers. Disabling and re enabling the addin will work for maybe a day and the same issue will come back. Did anyone find a concrete resolution to this issue?

Thanks,

0 0

replied on January 28, 2020

Hey all has anyone come up with a fix for this? I have one user in my environment that cannot get a PDF to show up within the Laserfiche no matter how we try. I applied Lidija Bell's fix, which is a good work around, but I'd really like to actually fix the viewer. Any ideas? I've uninstalled and reinstalled the latest version, the employee had 10.3 and now has 10.4... but that didn't make any difference. Is it possibly tied to the laserfiche temp folder within the employee's profile on the local PC? Any insight here would be greatly appreciated.

0 0

View 2 previous replies

replied on January 28, 2020

It's usually been related to the Adobe PDF Application/Suite that is installed and configured, in addition to some other user settings.

I'd since created my own solution once I dug deep enough to find out that one of our malware/antivirus applications was actually disabling a HKEY related to Adobe.

Not sure if that's the case on your end, but if you provide more details then perhaps someone can assist.

1 0

replied on January 28, 2020

Thank you! That may very well be the case. I'll take a look. We just deployed a new malware solution district wide, so I'll take a look to see if anything appears to be coming up as blocked. I didn't even think to look at that as a possible cause. Thanks for the information!

1 0

replied on January 30, 2020

Hi! @████████ Can you say which reg key was affected?

0 0

replied on January 30, 2020 • Show version history

@████████

Hey Tyler!!

Sure - I built a .BAT file to go in and remove the Key from the folder it was in, so give me a bit and I'll try to dig it up and will post it here.

EDIT: Okay, so I was able to find it and this is what it was at the time: "HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{CA8A9780-280D-11CF-A24D-444553540000}"

1 0

replied on July 27, 2021 • Show version history

@Clint Mehta your fix worked for one of our employees, once he deleted this regkey it fixed the issue. "HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{CA8A9780-280D-11CF-A24D-444553540000}"

For myself I noticed my PC didn't have this regkey and everything worked fine, so it might be a matter of checking which user's have this regkey on their machine and which ones don't. A very odd error but this fix worked for us.

0 0

replied on March 18, 2021

With the Window Client, if this setting " Show PDF in the electronic file pane" is not selected you will get the error message "unable to display the electronic file type for this document".

0 0

replied on March 21

For a customer using a different PF viewer (Foxit PDF Editor), we found that even if the file extensions were set to use the PDF editor, we had to go into the program and tell it to be the default editor for LF to take it. It should have already been the default, but that was what we found after a lot of testing.

0 0

You are not allowed to follow up in this post.

Question

Question

Unable to display the electronic file type for this document

Replies

Sign in to reply to this post.