Question

Snapshot not printing entire document

Snapshot

Updated August 19, 2014

asked on July 1, 2014

I have an question regarding snapshot 9.0.1. I have a client having several image quality issues with certain PDF documents using snapshot. In addition some PDF documents only snapshot some of the pages It is random and happens on multiple systems for the same documents. 1st Is there an update to snapshot that addresses these issues? 2nd Can I upgrade to the latest version without updating the client?

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Answer

APPROVED ANSWER

replied on July 1, 2014

Please attach the problematic PDF to this thread or open a support case and provide it there. We'll need to investigate the file to be able to provide further information.

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Replies

replied on July 2, 2014

Hi Richard,

I've seen problems like this in the past and has usually always linked back to something specific about the PDF's themselves. Usually when they are editable or have very detailed graphics.

One thing I come up against time and time again however is snapshot printing gibberish. Check out this KB article and see if it helps resolve your issue.

https://support.laserfiche.com/KB/1012815

Hope this helps!

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replied on July 8, 2014

Thank you for the response. I have seen the gibberish issue before so disabling the advanced printing feature was one of the first things I tried. I will see if the client will let me post the PDF.

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replied on July 14, 2014

Hi Richard,

Did you manage to get this sorted?

Cheers!

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replied on August 6, 2014

Here are some of the documents having issues.

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replied on August 6, 2014

I didn't have any problems printing the three PDFs using Snapshot 9.1.1. We did update the black ice driver used by Snapshot between 9.0 and 9.1 so upgrading your customer may be something to try.

Note that I've also removed the PDFs from your post in case they contain sensitive data.

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replied on August 19, 2014

Can the Clients just be upgraded to 9.1.1 or does the server need to be upgraded also?

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replied on August 19, 2014

Hi Jennifer,

The server must be upgraded first.

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Snapshot not printing entire document

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