We upgraded from 8.3.2 to 9.1.1. Since that time, there have been a number of documents that users open and are receiving the following error message:
Failed to load annotations. This image cannot be modified. General database error. [9008]
The reactions on the pages no longer exist. This is a BIG problem. Things are redacted for a reason.
This happens using the 8.3.2 client and the 9.1.1 client. Web Access doesn't report an error.
Here are the clipboard details:
Error Code: 9008
Error Message: Failed to load annotations. This image cannot be modified.
General database error. [9008]------------ Technical Details: ------------
LFSO:
Call Stack: (Exception)
LFSession::ProcessResponse
LFSession::SendRequest (XREPORT /+LF/entry/9116?ann=all&l=0&pgid=11654)
CLFPage::GetPropertiesFromServer
ILFObjectImpl::Read
CLFPage::GetAnnotationCount
CLFPage::get_AnnotationCount
Additional Details:
HRESULT: 0xc0042330 (LFSession::ProcessResponse, LFSession.cpp:3784)
(LFSO/8.3.2.688)
LF.exe (8.3.2.755):
Call Stack: (Exception)
GetOptionString ([Settings]DefaultZoom)
CImgView::LoadPage
CLFDocument::LoadPageViews
CLFDocument::LoadPage
CLFDocument::InitializeDocument
CLFDocument::OnOpenDocument
CLFApp::OpenDocument
CLFApp::OpenDocument
CFolderListCtrl::OpenItem
CFolderListCtrl::OpenItems
CFolderListCtrl::OpenItems
Call Stack: (Current)
CImgView::LoadPage
CLFDocument::LoadPageViews
CLFDocument::LoadPage
CLFDocument::InitializeDocument
CLFDocument::OnOpenDocument
CLFApp::OpenDocument
CLFApp::OpenDocument
CFolderListCtrl::OpenItem
CFolderListCtrl::OpenItems
CFolderListCtrl::OpenItems
Call History:
GetOptionString ([Settings]ImageDownloadProgressDelay)
CAttachedRepository::GetProfileValue
_LfApiUtil_ReadDataFromLFStreamEx
CImgView::PrepareWatermarks
CImgView::LoadAnnotations
CImgView::AddSearchHits
GetOptionString ([Settings]DefaultZoom)
CAttachedRepository::GetProfileValue
Is anyone else having this problem? Any fixes?
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Edit: looks like the redactions still appear for those that just have read rights and can't see through them.