Yes, sorry I should have clarified, or at least updated my post.  We did have some issues on the server side - partly because we weren't quite where we needed to be in terms of specs.  Once we brought everything up to where it needed to be, those issues pretty much cleared up (funny how that works)

We are still working out some kinks, but it doesn't seem anything related to Laserfiche itself, but rather our own network environment.  We've engaged a network study and have been troubleshooting a lot of "environmental"-type issues the past few months.  For Laserfiche & several other systems, we found some issues (templates freezing, failure to load images, etc.) improved for users by moving to a Win7 environment on the client side; but, ultimately we determined that these problems were more related to the scanners & drivers not working as well with XP, and not Laserfiche itself.