Question

A lost connection condition has been detected error weblink 8.2

WebLink

Updated April 21, 2014

asked on April 7, 2014 • Show version history

Users have been experiencing error in attached screenshot. What IIS setting do I need to change? When user selects ok just sends them to login page.

image001.png (96.1 KB)

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Answer

SELECTED ANSWER

replied on April 8, 2014

If you are running WebLink on Windows XP then open a command prompt and run the following:

C:\Inetpub\AdminScripts\adsutil set w3svc/MaxConnections 40

You should see this output after executing:
MaxConnections : (INTEGER) 40

Important: Do not increase the limit to more than 40. This is the hardcoded limit and will cause problems if you set it higher.

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Replies

replied on April 7, 2014

It looks like the HttpHandler for the image tiles is not properly registered, but that should be taken care of by the installation. There's no IIS setting to toggle for that. But that's just a guess, it could be something else. For a problem like this, it's better to work with your reseller to open a support case. It will be helpful to have a Fiddler trace captured while reproducing the problem.

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replied on April 8, 2014 • Show version history

Thanks.

Actually we have been using weblink successfully. Only couple of users are reporting this issue.

https://support.laserfiche.com/kb/1012940

In this article it says increasing limit in IIS will fix it. So I asked about IIS setting.

WebLink

Users may run into a "lost connection has been detected" or "too many connections" error when accessing a WebLink site installed on a Windows XP machine. Increasing the limit IIS allows will fix this issue. This happens more often when using Internet Explorer 8 (46685).

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SELECTED ANSWER

replied on April 8, 2014

If you are running WebLink on Windows XP then open a command prompt and run the following:

C:\Inetpub\AdminScripts\adsutil set w3svc/MaxConnections 40

You should see this output after executing:
MaxConnections : (INTEGER) 40

Important: Do not increase the limit to more than 40. This is the hardcoded limit and will cause problems if you set it higher.

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replied on April 10, 2014 • Show version history

That worked! Thanks Wes.

I was getting error running the command as is, so found following commands online and those worked for me without errors.

Start/Run/CMD
cd c:\Inetpub\AdminScripts
CScript.EXE adsutil.vbs set w3svc/MaxConnections 40

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replied on April 21, 2014

You are so welcome and glad to hear you corrected the problem!

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A lost connection condition has been detected error weblink 8.2

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