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Question

Question

Getting an error 781 opening documents with Kapersky endpoint protection installed

asked on November 20, 2013

 This was driving me nuts and there have been a few other Forum posts and articles that talked about various antivirus errors with this number.

 

Essentially Kapersky (and I assume other antivirus products) are blocking certain actions with Laserfiche when it comes to electronic documents, which are downloaded to a temp file on your machine and opened from there. What was really mysterious with Kapersky is that the first time you downloaded a particular document it worked - but the second (and subsequent) times it failed. 

 

For Kapersky version 8 I have included a screenshot showing the changes I made. 

 

You need to go into your settings for Kapersky, endpoint control, web control and add a new rule. 

 

We set the new rule to allow the following:

Filter Content:  Any content

Apply to Addresses:  To individual addresses

Action:   Allow

Rule Schedule: Always

 

we then added the IP address of the LF server in. 

 

 

Once we Ok'd that rule and saved we were able to open up all of the electronic documents without any issues. 

kapersky issue.png
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Answer

APPROVED ANSWER
replied on November 20, 2013

Just putting this in for the next person with an issue!

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Replies

replied on November 20, 2013

Hi Chris,

 

Thanks for the contribution!  Do you have a question about antivirus, or are you just trying to make life easier for other people that may run into the same problem?

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replied on November 21, 2013

Hi Chris,

 

Is the document repository on the LF server or it remote? From your description of the problem, I'm guessing the repository location is irrelevant.

 

-Ben

 

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replied on November 21, 2013

Ben, 

This was strictly a client issue. Kapersky wasn't installed on the server. Who knows what problems that may have caused. :)

As a side note, I had tried changing the listening port to something other than 80 and all that did was keep all clients with Kapersky from even being able to log in! The software apparently blocked all ports other than 80.

 

-Chris 

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