Discussion

Web Client Configuration Not Opening After Upgrading To 10.2.1

Web Client

Updated December 16, 2021

posted on June 21, 2017

I upgraded my Laserfiche from 10.1.2 to 10.2.1.

Since upgrading web access I am unable to configure the web client at all.

I am just getting a blank website.

I did uninstall & reinstall the web client & also ran a repair on the server.

I have also tried Internet Explorer, Mozilla & Chrome with default settings.

Has anybody experienced this issue before?

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Comments 11
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replied on December 16, 2021

Hi,

Did anyone find a resolution for this error? I am having the same issue.

Mark

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replied on October 20, 2017

What was the resolution to this issue?

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replied on October 24, 2017

Hi Simon.

Since nobody could assist I had to rebuild the pc

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replied on October 24, 2017

Hi David,

We had exactly the same issue you posted. We reverted back to Web Client version 10.1.2 as a resolution.

Thanks,

Simon

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replied on October 24, 2017

Thanks Simon.

Will remember this in the future

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replied on February 26, 2020

I have the same issue someone finds the solutions?

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replied on February 26, 2020

Ryan's reply above is still the first trouble-shooting step. Do you see errors in the browser console?

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replied on February 26, 2020

yes this

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replied on February 26, 2020

I would start by confirming that those files exist on disk. The Network tab will give you more details on where exactly under the install path they should be. I assume that they are there, which means somehow IIS isn't returning them. There might be some information in the Event Log on the server machine. And you might want to double-check that you have the relevant components of the IIS feature installed. After that, you might want to open a support case.

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replied on June 21, 2017

Hi Ryan.

I am receiving 404 not found errors. But no 500 errors.

The event log only has the following information.

2017/06/21 16:03:06: Warming up application
2017/06/21 16:03:06: Requesting http://localhost:80/Laserfiche8
2017/06/21 16:03:17: Response: 200 OK
2017/06/21 16:03:17: Requesting http://localhost:80/Laserfiche
2017/06/21 16:03:21: Response: 200 OK

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replied on June 21, 2017

If you press F12 in chrome and navigate to the configuration page, do any errors pop up in the browser console? Under the network tab, check if there are any 500 errors (text will be in red) and if so, check the response body for errors.

Also, check the event logs (c:\ProgramData\Laserfiche\WebAccess\EventLog\) for errors. You can set the log level to debug by manually editing the WebAccessConfig.xml under C:\Program Files\Laserfiche\Web Access\Config\ and setting <EventLogLevel> to debug.

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Web Client Configuration Not Opening After Upgrading To 10.2.1

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