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Question

Question

Error -item with the same key has already been added

asked on March 21, 2017

In the Web Client, I get the 'Error - item with the same key has already been added' error message when accessing the template of a document where some fields have been hidden using field securities.

I do not get any error when accessing the same template in the Desktop Client.

Scenario:

This is upgraded 10.2 environment.

            

Template security for the Everyone group was changed to set to 'blank' two fields that didn't need to appear on the template.  These two fields, Doc Approver Email and Doc Owner Email have as their parent fields Approver and Document Owner.  These four fields are dynamic fields coming from the Team Member table of my lookup database.

When accessing the template and hovering over either Approver or Document Owner I get the Error-item with the same key has already been added.  It also removes the ability to see the full drop down in either the Approver or Document Owner fields.

Approver and Document Owner fields have as their parent the Employment Status field.  Employment Status is set to default as 'Active' so that only titles of active team members show up in the drop down.

All of this works fine in the Desktop Client, but not in the Web Client.  Looking for some advice since all but a handful of my users are on the Web Client.

 

3-21-17 WC field erro.PNG
3-21-17 WC field erro 2.PNG
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Answer

SELECTED ANSWER
replied on November 20, 2017 Show version history

UPDATE:  Upgrading my server to 10.2.1 update 2 resolved this issue with the  'Error - item with the same key has already been added'.  Replicated issue prior to the upgrade but following upgrade to 10.2.1 update 2 I was no longer able to get the error.

Solution was to upgrade to 10.2.1 update 2

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Replies

replied on March 21, 2017

A case has been opened for this issue. The thread will be updated once the case has been resolved.

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replied on June 23, 2017

Hi. Any update about this case? We have a client with the same error.

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replied on June 23, 2017

Luis,  we were instructed to take our LF environment to 10.2.1 as part of the support case.  Is your client currently at 10.2.1 or on the version we are?

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replied on June 23, 2017

They are in the same version that is in the case.

 WebClient: 10.2.0.150

Repository Access: 10.2.0.471

 

 

In LF version 10.2.1 did your client solve it?

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replied on June 23, 2017

No, I haven't yet upgraded to 10.2.1 yet.  Working with my VAR to get that done.  It's not identified in the release notes as being the solution for this issue, but it is the starting point for additional triage.

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SELECTED ANSWER
replied on November 20, 2017 Show version history

UPDATE:  Upgrading my server to 10.2.1 update 2 resolved this issue with the  'Error - item with the same key has already been added'.  Replicated issue prior to the upgrade but following upgrade to 10.2.1 update 2 I was no longer able to get the error.

Solution was to upgrade to 10.2.1 update 2

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