Hello All,
We have recently installed Laserfiche Version 10 and have experienced some odd behavior. Certain users, with identical permissions and licenses to other users are unable to access repositories through the Laserfiche desktop client. We are experiencing a couple errors, the main one appearing in the subject line, a secondary error appearing below. What we can't figure out is why some users can access the repositories, while others cannot. I am a user with Admin privileges, and can edit my own permissions as well as other users, and I am unable to access the repository. The issue spans operating systems (Windows 7 Enterprise, and Windows 10), Other users can use the desktop client on my machine successfully. And I am not able to access the repository on other machines. Also the issue is isolated to the Desktop Client. Users are able to access the repositories on the Web client, but not the desktop client. Does Anybody have any idea why this might be happening?
Error Code: 9010
Error Message: The user account name or password is incorrect. [9010]
------------ Technical Details: ------------
LFSO:
Call Stack: (Exception)
ProcessResponseHeaders
InternalDoLogin
LFSession::Login
CLFConnection::Create
Additional Details:
HRESULT: 0xc0042332 (ProcessResponseHeaders, LFSession.cpp:4892)
(LFSO/10.1.0.209)
LF.exe (10.1.1.254):
Call Stack: (Exception)
CLoginDialog::AttemptLogin
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Call Stack: (Current)
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Additional Details:
Exception: 0x80042332 [9010] (The user login or password is incorrect.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:796)
Call History:
CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo)
CLFClientAutomation::ExecuteAutomationCommand (GetWindows)
CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo)
CLoginView::LoginHandler
CLoginDialog::LoginToServer
GetOptionString ([PWSettings]AdminNoPassword)
CLoginDialog::AttemptLogin
GetOptionString ([Settings]CheckServerVersion)
Error Code: 9528
Error Message: Cannot connect to the Laserfiche Directory Server. [9528]
------------ Technical Details: ------------
LFSO:
Call Stack: (Exception)
ProcessResponseHeaders
InternalDoLogin
LFSession::Login
CLFConnection::Create
Additional Details:
HRESULT: 0xc0042538 (ProcessResponseHeaders, LFSession.cpp:4892)
(LFSO/10.1.0.209)
LF.exe (10.1.1.254):
Call Stack: (Exception)
CLoginDialog::AttemptLogin
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Call Stack: (Current)
CLoginDialog::LoginToServer
CLoginView::LoginHandler
Additional Details:
Exception: 0x80042538 [9528] (Cannot connect to the Laserfiche Directory Server.) (CLoginDialog::AttemptLogin at LoginDialog.cpp:796)
Call History:
CLFClientAutomation::ExecuteAutomationCommand (GetWindowInfo)
LFFlushPrivateProfile
CLoginView::LoginHandler
CLoginDialog::LoginToServer
GetOptionString ([PWSettings]AdminNoPassword)
CLoginDialog::AttemptLogin
GetOptionString ([Settings]CheckServerVersion)
CLFClientAutomation::ExecuteAutomationCommand (GetInstanceInfo)
Thanks in advance.